Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Customer service and its importance is nothing new. For as long as businesses have been ...

What is a Quality Target? A Quality Target refers to a qualitative or quantitative value assigned to a required operation in the manufacturing or service process that affects a product’s end ...

AI can support sales teams by streamlining lead qualification, personalizing outreach at scale, forecasting demand with ...

Opinions expressed by Entrepreneur contributors are their own. If repeat business is your goal, good customer service is essential. According to a recent survey, one bad customer service call will ...

When you’re dealing with customers, you offer more than just a product or a service. You’re also selling an experience. Part of that experience comes down to how easy your customers find it to ...

Yesterday's J.D. Power 2019 Home Security Satisfaction Study that includes both professionally (pro) installed and DIY home security systems got me to thinking about the importance of customer ...

Discover how perceived value affects customer choices and price in marketing, emphasizing attributes that elevate your ...

I've known Celia Fleischaker, Verint's CMO, for several years now -- in fact, since she started prior to Verint as the CMO at PROS -- and my admiration for the quality of leader she is and even more ...

Opinions expressed by Entrepreneur contributors are their own. Social media has changed the game for businesses worldwide. In today’s digital age, social media has become a crucial platform for ...

Welcome to the this week’s episode of Ten Minute Talks! HW Media’s Chief Operating Officer Diego Sanchez, is joined by the President of NewRez, Baron Silverstein. The pair talk about the importance of ...

They explore the financial value of new patients, the significance of effective scheduling, and the role of scripting in enhancing customer service. Levin emphasizes the need for dental practices to ...