The exact type of information in a customer service management system varies somewhat depending on the type of services the business offers. These systems should provide a complete record of ...

To determine the best AI chatbots for customer service, CNBC Select analyzed over a dozen services. We narrowed down our ...

At Salesforce’s annual Dreamforce event for customers last year, CEO Marc Benioff told roughly 45,000 attendees that using ...

BROOMFIELD, Colo.--(BUSINESS WIRE)--Level 3 Communications, Inc. (NASDAQ: LVLT) today announced that it has launched the MyLevel3 portal, an enhanced customer Web portal designed to streamline ...

Almost everyone has to deal with customer service at some point. In fact, 88 percent of the people surveyed recently by the Consumer Reports National Research Center had done so in the past year—to ...

When you shop through retailer links on our site, we may earn affiliate commissions. 100% of the fees we collect are used to support our nonprofit mission. Learn more. Bob Solomon was counting the ...

Most companies use different vendors to run different parts of their business, such as customer management, finances, payroll and social media. To do this, they share access to customer data with ...

It’s referred to as CX, one of those insider-y near-acronyms meant to convey significance through brevity. CX is shorthand for “customer experience,” the significance of which cannot be underestimated ...

CA has denied being responsible for the recent Discord data breach after it was named in the disclosure of the incident.

Qantas Airways confirmed that hackers stole and leaked personal data of more than five million customers on the dark web ...

Discord's customer service provider has been compromised in the latest case of data breach, resulting in the leak of ...

The company Discord, blamed for the recent hack involving the theft of government-issued IDs, has denied being hacked, instead blaming 'human error.' ...