Good customer service interview questions come as part of a larger package of job interview questions designed to bring out very specific, value-based answers. A good answer to customer service ...

When preparing for a job interview, particularly for a position involving customer service or support, it's crucial to understand that excellent customer service is both situational and contextual.

SUNNYVALE, CA--(Marketwired - May 11, 2017) - eGain (NASDAQ: EGAN), the leading provider of cloud customer engagement solutions, today announced the findings of an industry-first survey of contact ...

If you’re applying for a customer service position, you should be prepared to defend your commitment to the profession and its values. That’s why most customer service interviews will throw at you the ...

"My question is about how to drive cultural change and build a culture of customer service excellence: I am now with a software company responsible for instilling the importance of customer service ...