Customer service is the new competitive battleground. Businesses often rely on promotions, discounts and low prices to attract and retain customers. However, where low prices and promotions once ...

Dear Eric: This is in response to “Need Help,” who encountered trouble understanding customer service reps.

There's bad customer service — and even worse bogus customer service where anyone can easily be taken by a scammer with a quirky accent who demands a credit card on the spot when you call a fake ...

AI is revolutionizing customer service in 2025, offering speed, personalization and efficiency. But to avoid frustrating users, businesses must ensure the following things. AI has become essential in ...

Mike Murchison is CEO of Ada, an AI-powered platform transforming how brands around the world interact with the people that love them. It’s often assumed that AI will make relationships with customers ...

Enterprise Rent-A-Car has topped the charts, ranking the highest in overall customer satisfaction, according to J.D. Power's ...

"The customer is always right" is an adage most people are inherently familiar with, whether or not they have experience working in customer service. Though its usage is ubiquitous, its alleged ...

IBM CEO Arvind Krishna was interviewed at the 2025 XChange Best of Breed conference about AI opportunities and quantum ...

Adobe launched Adobe AI Foundry on Monday, a new offering that allows enterprises to work with the company to build custom ...

Have you ever wondered if the Gametime app is a legit way to purchase tickets, then we're here to help you figure that out.