Customer service and customer experience (often referred to as CX) are two important terms that business owners and brands need to understand in order to thrive in today's competitive marketplace.

Twice in one morning, I have had the experience of being on the receiving (meaning: "You're just a customer, so you don't ...

Customer service workers are some of the most threatened by AI automation, and a lot of corporate leaders are more than happy to let those workers lose their jobs. But here’s a loss that their ...

Are you a print subscriber? Activate your account. By Ewan Larkin - 10 hours 7 min ago By Erika Wheless - 13 hours 10 min ago By Ad Age and Creativity Staff - 13 hours 15 min ago 16 hours 30 min ago ...

Good sales and marketing, quality control, pricing, customer service and after-sales all help businesses to generate sales. But good customer experience (CX) creates customers for life. These are ...

Build SEO strategies around real customer behavior, not just keywords. When you understand why people search, your content ...