Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

Instead of adding more content, add accountability. Community challenges, check-ins, or progress nudges create commitment ...

Customers shopping for a used car can sometimes feel overwhelmed digging through countless specs and reviews, but CarMax, the largest used car retailer in the U.S., is making it easier for customers ...

B2B renewals are won or lost 180 days before the contract expires. Dow serves as the gold standard for linking experience to commercial growth.

Forbes contributors publish independent expert analyses and insights. Tony Bradley covers the intersection of tech and entertainment. The pace of technological innovation has significantly raised ...

Transforming the chemicals industry, AI application models enhance formulation development, enabling rapid, accurate responses to evolving market demands.

The chances of growing your SaaS business over time are greater with an engaged customer base. As there is a relationship between growing customer engagement and improving retention, engaging with ...

Citigroup has begun moving some software applications from its data centers to Google Cloud and is experimenting with Google's AI technology through a multiyear agreement. The terms of the agreement ...