Vodafone went down this week in a massive disruption for its broadband and mobile customers. We asked experts for guidance on ...

As Social Security Commissioner Frank Bisignano tells it, callers only had to wait an average of 8 minutes to speak to an agent on the phone in July. “We had a bold goal of single-digit wait time on ...

The agency, which serves 73 million beneficiaries, has struggled to improve customer service amid cutbacks, long wait times and a crashing website. The Social Security Administration is surging staff ...

In hindsight I’ll say: I always thought going crazy would be more exciting—roaming the street in a bathrobe, shouting at fruit. Instead I spent a weary season of my life saying representative.

In a lawsuit filed in a federal court in Maryland on Monday, Democracy Forward said SSA did not respond to multiple records ...

Dan Smoker called United Airlines' official customer service number, but claims an agent eventually transferred him to a scammer Getty A Denver resident says he lost $17,000 after he claims a United ...

Everyone has their favorite restaurant chain. For some, it's the food that keeps them coming back, but for others, it's customer service. Even if the food is not that great or maybe it's mediocre, ...