Customer service is perhaps the most vital part of conducting business as it reflects directly on the company and how it is able to meet the needs of patrons. Implementing customer service training ...

IT Max Global, a leading innovation and IT services provider, unveiled its vision for the future of customer experience, ...

One of the keys to maximizing sales for an events coordinator business is to generate referrals from happy customers. Because weddings, birthday parties and other social gatherings are so personal, ...

Mitchell Grant is a self-taught investor with over 5 years of experience as a financial trader. He is a financial content strategist and creative content editor. Amy is an ACA and the CEO and founder ...

Forbes contributors publish independent expert analyses and insights. I am a Customer Experience Futurist, Author and Keynote Speaker. Our customer teams are absolutely critical now. It is so ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. It’s this simple: customers are willing to pay more for a ...

Opinions expressed by Entrepreneur contributors are their own. There is no greater value to any corporation than their customer service. Recently I invested in an expensive treadmill. I paid for its ...

Customer service and customer experience (often referred to as CX) are two important terms that business owners and brands need to understand in order to thrive in today's competitive marketplace.