The post Get to Know Your Customers by Asking the Right Questions appeared first on Self Employed.

To determine the best AI chatbots for customer service, CNBC Select analyzed over a dozen services. We narrowed down our ...

It feels like I get asked between 1.5 and 3,000,000 questions about customer service every month. I certainly don’t mind; it’s my favorite subject, bar none. Sometimes these questions come up in my ...

In any given company, customer-facing team members are among the most important and impactful. Even those employees in entry-level or administrative positions are representing your organization to its ...

AI chatbots are growing in popularity and capabilities. What potential do they have to improve customer experience (CX) by answering questions and holding conversations? Whatcha got, ChatGPT? We ...

Retailers have rushed to establish a presence on Facebook with their own Page, in the hopes of building a larger social following. When it comes to customer service, however, it turns out retailers ...

Emplifi’s social care analysis found new patterns emerging for airline brands, with social AI agent implementations surging while activity on X sharply declines leaving room for improvement Emplifi ...

I’m relieved to report that my Comcast customer service saga has a happy ending. Both of the credits company representatives promised me have now been applied to my account. The credits not only wiped ...

The Louisiana Department of Transportation and Development said the GeauxPass Customer Service Center will open at the ...

Emplifi found that when airline brands do respond to social media customer service questions, they are more likely to respond on Instagram. Response rates to customer questions left in the comments ...