CALGARY, Alberta--(BUSINESS WIRE)--IrisCX, the smart video platform for virtual product selection, DIY setup, and support, today introduced Session Score, a real-time, AI-based customer satisfaction ...

PARIS--(BUSINESS WIRE)--Regulatory News: Teleperformance (Paris:TEP), the global leader in outsourced customer and citizen experience management and related digital services , today announced it has ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. NPS is one of the most powerful metrics to determine if the ...

TROY, Mich.: 9 March 2023 — The increasing volume of battery electric vehicles (BEVs) being serviced at dealerships is contributing to a negative effect on overall customer service satisfaction, ...

The customer effort score (CES) is a metric that is used to measure how easy it is to do business with a brand. The metric involves asking customers to rate their experience with a brand on a scale ...

Broadvoice, a leading global customer experience technology provider, announced today that its CCaaS solutions, which includes the GoContact platform, received a Net Promoter Score® (NPS®) of 60 from ...

Alphabet has earned some negative press this year — from thousands of layoffs to regulatory challenges — but people keep on using Google, Gmail and Chrome anyway. The tech giant has the most loyal ...

Vehicle Smart Score will be unveiled at NADA 2026. Attendees can see the experience live at the Product Demo stage in the West Hall on Wednesday, February 4 (th) at 11:30 AM PT or dive deeper to learn ...

I’ve been thinking a lot about trust lately. Not just the concept, but how we actually measure it in business. That’s why I’m introducing what I call the Customer Confidence Score (CCS) – a metric ...

KANSAS CITY, Mo., Oct. 16, 2025 /PRNewswire/ -- Conexon Connect, the internet service provider arm of rural fiber broadband leader Conexon, today announced an outstanding Net Promoter Score (NPS) of ...