Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

To better understand how successful operators build that consistency into their WDF programs, American Coin-Op spoke with ...

They'll no longer treat customer experience, employee experience, and partner experience as separate disciplines.

Nutshell reports effective CRM and email marketing alignment enhances customer relationships through strategic planning in people, processes, and data governance.

This article is brought to you by our exclusive subscriber partnership with our sister title USA Today, and has been written by our American colleagues. It does not necessarily reflect the view of The ...

Use SMS messaging in text message marketing campaigns to reach customers on their mobile devices. Learn the types of SMS ...

Employability is becoming a continuous function, not a milestone, driving companies to fund role-specific reskilling tied to ...

More than a high-speed automation tool, artificial intelligence is becoming a safe testing ground where brands can rehearse ...

By Susan C. Galentine, Directorate of Public WorksFORT CARSON, Colo. — Ensuring Fort Carson facilities are in good condition ...

Taxes usually feel straightforward until real life complicates them. Beyond the familiar deductions, the IRS has approved a ...

BETHLEHEM TWP., Pa.- A UPS customer service center in Northampton County is closing. A public relations spokesperson for the company confirmed the closure of the facility at 2301 Highland Avenue in ...

Using generative AI tools in your workplace? Put these three policies in place to safeguard your organization's sensitive ...