Airline customer service improved in 2020, rising to its highest level since 1994. That's right, air travel got better while the world fell apart, at least according to the latest numbers from the ...

The stress and uncertainty of 2020 events have forced a heavy, transformative hand on the customer service industry. Customer service teams were asked to do more with less while customers had more ...

Customer service is at the core of customer experience, and has arguably seen more change and elevated importance over the past years than any other business function, this according to the 2022 State ...

While vehicle customer service satisfaction in Mexico improves for a fourth consecutive year, authorized dealerships continue to lose a notable share of the service market to independent service ...