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In the experience economy, the face of brand trust is not a glossy ad campaign or a clever loyalty programme. It’s the moment when the customer is desperately trying to resolve a credit card issue and ...

AI agents can reduce service costs by more than 20%. Service leaders are investing in tech and data integration. Only 46% of service reps' time is spent engaging customers. The 2025 State of Service ...

After this year’s staffing cuts, some people wait for hours, others sail through. But overburdened field office workers carry the weight. By Tara Siegel Bernard When Rebekah Walker noticed she was ...

Did you know you can customize Google to filter out garbage? Take these steps for better search results, including adding my work at Lifehacker as a preferred source. If you're calling Walmart's 1-800 ...

When Seattle author Jaysea Lynn dreamed up the idea of a customer service desk in hell, she wasn’t trying to launch a bestselling series. She was just another pandemic-era retail worker, slogging ...

Investing.com -- Best Buy Co. (NYSE:BBY) is reducing its workforce across multiple departments, including its Geek Squad technical support team, Bloomberg reports. The consumer electronics retailer ...

Microsoft on Wednesday announced a new version of Microsoft 365 that's embedded from top to bottom with AI features -- for twice the monthly price of its Personal plan. ChatGPT's 4o image generation ...

Twice-yearly increases in the price of stamps have become as regular as mail landing in your box each day. That trend is ending, however, according to a new announcement from the U.S. Postal Service.

U.S. Secret Service Special Agent in Charge Matt McCool, center, looks at live video surveillance feeds in the agency's New York Field Office, in the Brooklyn borough of New York, Monday, Sept. 22, ...

What happened next: Doctors proposed a surgical procedure called osteo-odonto-keratoprosthesis, or tooth-in-eye surgery, to restore vision in Chapman's right eye. The technique has been around since ...

NEW YORK (AP) — While close to 150 world leaders prepared to descend on Manhattan for the U.N. General Assembly, the U.S. Secret Service was quietly dismantling a massive hidden telecom network across ...