A Teddington business has been shortlisted in the Best Service category of the 2025 National Business Awards. Palmdale Car Finders was founded 20 years ago by Ashley Winston who is "obsessed with ...

Abstract: Chatbots have become an important part of customer service in recent years, giving companies flexible ways to handle and improve relationships with customers. This paper looks at how well ...

When Seattle author Jaysea Lynn dreamed up the idea of a customer service desk in hell, she wasn’t trying to launch a bestselling series. She was just another pandemic-era retail worker, slogging ...

AI agents can reduce service costs by more than 20%. Service leaders are investing in tech and data integration. Only 46% of service reps' time is spent engaging customers. The 2025 State of Service ...

After this year’s staffing cuts, some people wait for hours, others sail through. But overburdened field office workers carry the weight. By Tara Siegel Bernard When Rebekah Walker noticed she was ...

Office Depot has fired a worker at one of its Michigan locations after a viral video showed staff refusing to print posters for a vigil honoring Charlie Kirk, the late conservative activist. The ...

PORTAGE, Mich. — A video out of Portage is going viral following a controversial exchange at the Office Depot on South Westnedge Avenue Friday night. It centers around the late Republican political ...

Altman warned that AI will compress centuries of job turnover into just a few years. Tech analysts are split: some see AI as a faster Industrial Revolution, others as a jobs apocalypse. Sam Altman ...

Abstract: This paper proposes research on the application system of big models based on deep learning in the field of financial customer service. In view of the problems of insufficient understanding ...

Set at a struggling local newspaper, this Peacock sitcom will deliver its entire 10-episode first season on Sept. 4. By Esther Zuckerman The American version of “The Office” premiered on NBC in 2005, ...