Just before the holiday rush comes to a head, Nintendo of America will reportedly start outsourcing its customer service support in October. However, the company disputes that it's doing anything but ...

Generally, yes. HP tends to offer more budget-friendly options, especially in their Pavilion and Envy lines, making them a ...

Dell’s AI server momentum, record backlogs, and enterprise demand highlight a durable growth cycle. Click here to read why ...

Salesforce CEO Marc Benioff bragged about a month ago about how he was able to lay off 4,000 support ... for customer satisfaction. Another company that faced a similar problem is the Australian ...

Welcome to CMSWire’s dedicated channel to AI in Customer Experience. Here, you’ll find the latest news, insights and trends shaping the fusion of artificial intelligence with customer service, support ...

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With three years spent researching, comparing, and testing software products, Tyler Webb is an expert on all things telecommunications. With work featured on GetVoIP.com, he's written over 150 ...

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IBM CEO Arvind Krishna was interviewed at the 2025 XChange Best of Breed conference about AI opportunities and quantum ...

Dreamforce 2025 is officially a wrap! It was a packed few days - we kicked off with the traditional opening keynote from ...