Erica Ogg is a CNET News reporter who covers Apple, HP, Dell, and other PC makers, as well as the consumer electronics industry. She's also one of the hosts of CNET News' Daily Podcast. In her ...

Earlier this week a pattern of yellow, green, violet, and turqoise lines more or less spontaneously appeared on the monitor of my Dell laptop. While spectacular in their own right, the lines made it ...

If you call Dell's customer service department you'll be on hold one-third as long as you would have been this time last year. Tucked away--actually second to last paragraph--in Dell's earnings ...

Trying to get phone support when something goes wrong with your gadgets can be a frustrating experience. From cable, wireless, and service providers to tech retailers, we've collected all the numbers ...

A number of Dell customers claim to have been contacted by scammers who had access to specific customer information that should have only been available to Dell. The company says it hasn't been hacked ...

Phone scams are nothing new, and hopefully you already know that an unsolicited call from someone claiming they want to fix your computer is a sure-fire scam. But even if you're aware of these phone ...

Here’s why I buy shoes exclusively at Nordstrom: customer service. Twice, I had new shoes where something got damaged (my fault) in the first month. On both occasions, I took them back the store to ...