Proactive service uses data and triggers to anticipate customer needs and communicate at the right moment, without prompting.

Are there too many customer surveys? Do they improve service? Or are they - as we suspect - annoying for everyone ...

Automation can erode loyalty, which is why it's important to keep emotional understanding at the center of CX.

ControlUp, a global leader in Digital Employee Experience (DEX) management, today announced the expansion of its executive leadership team with the appointments of Gadi Feldman as Chief Product ...

Get pure water at home with the Top 5 RO water purifiers on Amazon for safe and healthy drinking. Designed to tackle high TDS ...

Automaker Hyundai Motor India has expanded its popular i20 hatchback lineup with a new entry-level variant called the ERA for ...

Choosing between an investment franchise and a startup depends on your risk comfort, budget, and preferred level of structure ...

Przemek Berendt named senior vice president of Engineering and AI Transformation; Vijay Raman named vice president of Product Acceleration..

In a world where milliseconds define success, in-memory computing helps ensure that technology keeps pace with human ...

Tucked away in a modest brick building in Urbandale sits the 100th Street Corner Cafe, where pancakes aren’t just breakfast – ...

Get to know the 2026 St. Pete Beach mayoral and District 3 candidates as they speak about their plans for the city.