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Gone are the days when customers had to make a physical trip to the bank and stick to their business hours just to handle basic banking tasks. Thanks to the wonders of modern technology, financial ...

Like banks, brokerages and others in the financial services industries, insurers have developed mobile apps designed to enhance customer cx. Businesses across verticals have introduced mobile apps as ...

Value stream management involves people in the organization to examine workflows and other processes to ensure they are deriving the maximum value from their efforts while eliminating waste — of ...