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Taco Bell is the fastest drive-thru in the country for the fifth consecutive year, with an average service time of 257 seconds, per QSR Intouch Insight’s 2025 Drive-Thru Study. The annual report shows ...

A team of undercover diners hit 13 major chains to find out who’s really speeding through orders the fastest. Nicolette is a lifestyle writer based in Brooklyn, NY. Enthusiastic and ambitious, she's ...

Coffee drive-thru order debate | The Ten On the Monday, Oct. 20, 2025 episode of The Ten, Hanna Battah and Steve Noviello discuss coffee drive-thru order etiquette and why some people spend more than ...

For years, Starbucks patrons have resigned themselves to sacrificing sustainability whenever they're grabbing coffee on the go-because it hasn't been possible to use a reusable cup for drive-thru or ...

It’s called “fast food” for a reason, but some restaurants do it better than others. A new report from Intouch Insights and QSR Magazine looked at 13 different fast-food chains and analyzed different ...

MADISONVILLE, Ky. (FOX 56) — A man was arrested on Oct. 12 after allegedly being found passed out in a Burger King drive-thru while waiting for a DoorDash order. According to an arrest citation, ...

Fast-food drive-thrus may not be getting much faster, but they’re getting smarter, and friendlier staff might still matter more than artificial intelligence, a new report found. The 25th Annual ...

What began nearly a century ago as a banking innovation has become a staple of American convenience. Drive-thrus, first introduced by banks in the 1930s, helped shape a landscape now dominated by fast ...

Chick-fil-A leads QSR chains in drive-thru satisfaction, with a score of 98% despite having wait times that exceed seven minutes — the longest fulfillment time recorded in InTouch Insight’s annual QSR ...

The 2025 QSR Drive-Thru Report showed yet another lane in the race to value that’s dominated the sector. It’s become clear consumers are defining “value” through multiple viewpoints. How are operators ...