Contact centers face many challenges across stakeholder groups. Customers experience frustration from long wait times, limited self-service options, and impersonal interactions due to outdated voice ...

Delivering exceptional field service isn’t just a job—it’s a mission. Respond well to snags and breakdowns, and you create lifelong customers. Cause delays or confusion, and clients vanish into the ...

Software for field service management is essential for businesses that depend on field service technicians to serve their customers. This software helps enhance and oversee operations, cut costs, and ...

Help desk software and customer self-service tools like online, email, live chat, and mobile support can make a big impact on your ability to deliver timely, effective service. Offer a seamless, ...

The success of Farm Journal’s inaugural Farm Journal Field DaysTM has led to a 365-day expansion of the event, giving agricultural suppliers and service providers timely access to target audiences ...

VoidProxy is a new phishing-as-a-service platform targeting Microsoft 365 and Google accounts Attacks begin from compromised email addresses and use fake login pages hosted on disposable domains ...

Microsoft and Cloudflare have teamed up to take down the infrastructure used by RaccoonO365. Microsoft and Cloudflare announced on Tuesday that they have teamed up to disrupt the RaccoonO365 phishing ...

The US Secret Service has dismantled a SIM card network in New York following threats to senior government officials. The agency released a statement yesterday stating that they had found a network of ...

Abstract: In dynamic parameter identification for robots, traditional least squares (LS) methods exhibit limitations in capturing complex nonlinear friction characteristics. To address this challenge, ...