Contact centers face many challenges across stakeholder groups. Customers experience frustration from long wait times, limited self-service options, and impersonal interactions due to outdated voice ...

Microsoft’s Copilot bundling will reduce the price for some businesses that rely on it AI tools. Microsoft’s Copilot bundling will reduce the price for some businesses that rely on it AI tools. is a ...

It's hard enough to hit an average field goal in the NFL, let alone go down in the record books for the longest field goals in NFL history. Between the immense noise from the crowd and the group of ...

I exclusively reported last week that Microsoft was about to shake up its Microsoft 365 Copilot pricing, and now the company has officially revealed that its sales, service, and finance Copilots are ...

Despite the White House’s “drill, baby, drill” mantra, the business of providing equipment and services for the oil field is hardly booming these days. Now, oil-field service companies are going after ...

It has nothing to do with Monday Night's meltdown loss to the Minnesota Vikings, but the Chicago Bears are solidifying plans to finally leave Soldier Field. Before the season-opening, 27-24 loss, ...

Kevin P. Rojek has been named special agent in charge of the FBI’s Pittsburgh Field Office. Before the appointment, Rojek was serving as chief of staff for the bureau’s Criminal, Cyber, Response, and ...

A body found in a New Prague field Tuesday morning is suspected to be that of a man reported missing earlier in the week. Police located the body at about 11 a.m. with the help of a drone, according ...

Steven J. Jensen has been named special agent in charge of the FBI’s Columbia Field Office in South Carolina. Before the appointment, Jensen served as the deputy assistant director of the bureau’s ...

The Chicago Bears embarked on a new era in February 2023 with the purchase of a site in Arlington Heights where the team hopes to build a new enclosed stadium with a massive entertainment and ...

Charles Howard Wallace's skeletal remains were found in a field in 1977 — but for decades, his identity remained a mystery Arkansas State Police Criminal Investigation Division Cold Case Unit Charles ...