After discussing the basic information about a concern, OIEC analyzes the incident to determine if a formal or informal resolution process is most appropriate based on the severity and pervasiveness ...

The spelling, punctuation and grammar follows standard rules or conventions. Informal writing is different to formal writing as it is more reflective of a person’s speaking voice and personality.

Chatty. And the language I use to apologise can be more informal too. (TO PERSON ON PHONE) Yeah, soz, I’m stuck at the doctor’s. This leaflet about opening a bank account uses formal language ...