Over the weekend, some people noticed that GPT-4o is routing requests to an unknown model out of nowhere. It turns out to be a "safety" feature. ChatGPT routes some conversations to different models ...

Welcome to the April 2025 release update of unified routing in Dynamics 365 Customer Service and Dynamics 365 Contact Center! This update brings a suite of new features designed to enhance the ...

We’re continually improving Dynamics 365 Customer Service to help organizations deliver faster, smarter, and more efficient customer experiences. Today, we’re excited to announce that administrators ...

Deploying LLMs presents challenges, particularly in optimizing efficiency, managing computational costs, and ensuring high-quality performance. LLM routing has emerged as a strategic solution to these ...

In 2019, SunTrust Bank and BB&T Bank merged to form Truist, becoming the sixth-largest commercial bank in the United States at the time. Truist offers a range of banking services from personal to ...

All 6 Types of IVR Routing and When to Use Each One Your email has been sent Thoughtful use of IVR routing can streamline operations almost immediately. Learn how to connect customers faster for a ...

Microsoft Teams Direct Routing allows you to integrate your existing telephone system with Teams so you can keep your business telephone numbers. Teams is an indispensable tool for hybrid work ...

Released earlier this week, the White House’s Roadmap to Enhancing Routing Security (“the Roadmap”) is an important step by the US government toward strengthening routing security in the United States ...