The entry-level certification, called the Microsoft Certified Desktop Support Technician (MCDST) credential, enables an IT manager or customer to ensure competency and consistency of help-desk ...

Talking Shop: Boot camp offers insight for help desk staff Your email has been sent Review of the Help Desk Analyst Boot Camp training seminar Client support analyst Patricia Boone has been to many ...

A quick Internet search for help desk best practices will yield literally hundreds of results all touting more or less the same points. Rather than just repeating the same old list once more, this ...