The growth of the interconnected world has given significant development in handling company communications and operations, including the so-called service desk. Companies are now offering service ...

Modern help desk software has to fulfill many requirements nowadays. It must simultaneously satisfy the needs of the customers, the support agents and the company. Customers should feel comfortable ...

At my job, we recently tried to upgrade our help desk to HEAT based incident and change management system. We bought an out of box implementation from a third party and it proved to be a less than ...

Fixify Inc., a startup helping companies process employees’ technical support requests more efficiently, today announced that it has raised $25 million in funding. Costanoa Ventures, Decibel Partners ...

Our team tests, rates, and reviews more than 1,500 products each year to help you make better buying decisions and get more from technology. Spiceworks Cloud Help Desk provides simple and affordable ...

The rise of social media should horrify any company with crappy customer service. Right now, with minimal effort, any disgruntled customer can use a service like Twitter to voice their complaints to ...

Seeking to enhance your customer support experience? Mobile apps for help desks empower support teams with the capability to handle tickets and address problems on the go. Explore our top mobile ...

Help desks are a growing feature that is commonly found on websites to help users get the most out of a tool, application or platform. However, a help desk can't just be viewed as a functional ...