You can get a lot of information from your renters. Here are tips on what to do with it. If you’re an apartment owner or manager, you’re no doubt collecting data on your residents. It could be basic ...

A data-driven approach to design, measurement, and implementation by Darrell Rigby, Zach First and Dunigan O’Keeffe Most people will readily agree that the first responsibility of business leaders is ...

Listen to understand: Your goal is to understand the other person’s perspective and be an active listener so they feel heard. Create a container: Establish parameters around high-stakes conversations.