A survey by Perceptyx found that 53% of public-facing workers have recently encountered customers who were verbally abusive, ...

In order to compare the two, it’s important to figure out just how to judge the quality of a self-driving system.

How do you handle these situations in a professional ... highly technical repair industry can be a big problem with a difficult customer. You do want to acknowledge the problem (don't be ...

If you deal with an abusive opposing counsel, it will be tempting to "fight fire with fire ... Take Time to Reflect About the Problem. If you are encountering a difficult opposing counsel, engage in ...

Finance leaders struggle to determine generative AI’s costs and benefits, but there are suggestions on how to tackle the ...

Why do the Kansas City Chiefs have 53 players and 29 coaches (a coach to player ratio of less than 2:1)? Well, 53 players is the football roster rule in the NFL. But the reason they have so many ...

If you want a better energy deal with minimal effort, an auto-switching service could be worth a try. But be aware that there are few tariffs that will save you much at the moment. Before using an ...

Here’s how to navigate those difficult conversations. . . You’re Breaking up Building the courage to end a relationship can be nerve-wracking and something you end up delaying. First ...

“This is the worst company I have ever had the misfortune to deal with,” one reader wrote. Another said: “It’s totally impossible to get any sense out of British Gas.” In the 18 months to July last ...

The ASX-listed bookmaker is buying Queensland-based TopSport in its second major deal in a year, putting it “right on the ...

CEO Travis Bembenek delves into possible deals Sheinbaum could make has Trump holds the threat of tariffs over Mexico.