Dealing with difficult customers is an inevitable part of running a business. However, learning how to handle challenging interactions with professionalism and empathy can turn potential conflicts ...

Difficult conversations about performance should not be the norm for any business, but sometimes they are unavoidable. Here’s how to navigate them successfully. Tackling difficult conversations with ...

In the world of customer service, we often encounter an intriguing concept known as the service recovery paradox. When customers come to you with a problem, they're often upset and on edge. It's a ...

Strange as it may seem, the best way of gaining valuable new customers is to never lose the old ones. When you have cultivated successful customers over time to become your company’s loyal advocates, ...

On a recent Thursday evening, I tried out a new San Francisco restaurant serving California cuisine. A diner at a nearby table was not happy. I overheard him complaining all night -- the lights were ...

When handling difficult people at work, it’s essential to first spot and understand their type. This allows you to actively deal with a tricky situation at work in a much more focused, supportive, and ...

A recent FTC ruling means Amazon must pay $2.5 billion. Amazon allegedly tricked customers into full Prime subscriptions. Customers can receive up to $51. If you're an Amazon Prime subscriber, you ...

It's perfectly understandable that job candidates might feel trepidation in broaching certain topics in the context of an interview. There is the worry of being immediately discounted, of that issue ...