In today’s fast-paced business environment, managing incoming calls efficiently can make the difference between delighted customers and lost opportunities. That’s where interactive voice response (IVR ...

City Council member Julie Lythcott-Haims speaks at a Palo Alto council meeting on Jan. 9, 2023. Photo by Magali Gauthier. Before Julie Lythcott-Haims became a best-selling author, a coveted speaker ...