"Our special sauce is the prompt libraries, the eval suites, and the thousands and thousands of real-world examples that the ...

A modern IT service desk should be the interface between technology and human potentialA support ticket is someone stuck, under pressure, trying to move forward. That’s where IT support really begins, ...

I've been building websites and marketing campaigns for small businesses since 2010. I also run two businesses of my own: Hired Gunn Writing & Consulting and the Weeknight Writers group. I'm obsessed ...

When an employee or customer needs virtual technical assistance, an agent from a remote help desk can resolve the issue quickly and conveniently. As many businesses around the U.S. have permanently ...

All content is delivered through myACI, ACI Learning's learning platform that brings together expert-led video instruction, ...

Students, staff and faculty who’ve needed to update their key card access or reset their password this semester may have noticed that the process for submitting a work request is different from last ...

I'm a technologist, business writer, and book author. I first started writing in 2001, after I was downsized from a corporate job. In the early days of my writing career, I wrote features about ...

Explore healthcare IT managed services revisited to optimize support, reduce costs, and enhance clinical operations in 2026.

Festival season means loud music, late nights, and the kind of chaos that makes it all worth it. But with ticket prices ...

Facing budget cuts? Learn how Fort Myers, Fla., and the South Carolina Dept. of Commerce used a no-code ITSM tool with AI and automation to improve service delivery without adding head count.

Going passwordless isn’t a switch flip — it’s a full identity rethink. This piece walks through what actually breaks, works ...