Designed to autonomously resolve help desk tickets, Risotto has raised $10 million in seed funding in a round led by Bonfire ...

Spoke, a startup that wants to simplify the way companies add and process help desk tickets using artificial intelligence underpinnings, announced it has enhanced its AI engine to allow for more ...

Aging help desk systems hinder remote support and IT fixes. Cloud-based help desks cut costs, ease complexity, boost IT. 28% of businesses are automating IT and help desk services. Along with aging ...

IRVINE, Calif., April 8, 2021 /PRNewswire/ -- HappyFox Inc., makers of a top-rated help desk platform, today announced a new voice integration with Dialpad, the industry leader in AI-powered ...

As companies increasingly use chat systems such as Slack and Microsoft Teams, other workplace tools have integrated with these messaging programs so workers can conduct business without needing to ...

Service desk chatbots and automated request routing are just the beginning. AI- and ML-driven tools will soon tap predictive analytics for better decision making in incident management, demand ...

When an employee or customer needs virtual technical assistance, an agent from a remote help desk can resolve the issue quickly and conveniently. As many businesses around the U.S. have permanently ...

For the second week in a row, SolarWinds has released a patch for a critical vulnerability in its IT help and ticketing software, Web Help Desk (WHD). According to its latest hotfix notice, the issue ...