Advancements in service management platforms have grown rapidly in the past several years, and higher education IT teams now use a variety of tools that meet their needs, from homegrown solutions to ...

Aging help desk systems hinder remote support and IT fixes. Cloud-based help desks cut costs, ease complexity, boost IT. 28% of businesses are automating IT and help desk services. Along with aging ...

Generative AI adoption is bound to eliminate some tech-related jobs over the next few years. But in addition to creating new efficiencies, it will likely help other roles become more productive. As AI ...

Designed to autonomously resolve help desk tickets, Risotto has raised $10 million in seed funding in a round led by Bonfire ...

Over are the days of the reactive IT help desk with a basic mandate of recording and responding to IT issues from end users. The help desk now sits at the core of an organization’s IT service ...

Compare the features, pricing, pros and cons in our list of the best ITSM tools to decide which one is ideal for your business. Information technology service management software can be a lifesaver ...

I've been building websites and marketing campaigns for small businesses since 2010. I also run two businesses of my own: Hired Gunn Writing & Consulting and the Weeknight Writers group. I'm obsessed ...