In preparing some EMA research papers, I recently spoke with various enterprises about how they are automating their IT systems management, and the benefits they experienced. Several enterprises ...

Last week, Mary Anne Winniford wrote about IT process automation as a mixture of sub-markets that, as a group, are helping to move some IT organizations towards superior levels of operational ...

A recent multidisciplinary study published by MIT showed that highly skilled employees who were trained in generative AI could boost productivity by as much as 40% using that technology. The ...

Federal agencies are undertaking the “largest wholesale modernization in government history.” At the same time, says a former government IT leader in a new report, agency leaders are coming to terms ...

What is AI automation, and how can your business use it? Automation used to be the best way to make software do the work and free up time for more important things. And while AI has since come on the ...

During the pandemic, there was a significant uptick in the number of low-code, no-code, and process automation platforms and other business platforms that have these capabilities as features. A recent ...

The state of Tennessee sought to revolutionize the processing of back-office tasks, and so it began transformation through automation to streamline common assignments across its 23 executive branch ...

The IT & Business Process Automation is cautiously optimistic over growth in 2026, with the industry projected to generate ...

Robotic process automation, or RPA, can save organizations considerable time and money. Where appropriate, RPA can complete manual processes much faster and more accurately than a human. With many low ...

Data-Driven Decisions: The well-known “data-driven decisions” approach comes into play with alerts and hard data that make it ...