In preparing some EMA research papers, I recently spoke with various enterprises about how they are automating their IT systems management, and the benefits they experienced. Several enterprises ...

Data-Driven Decisions: The well-known “data-driven decisions” approach comes into play with alerts and hard data that make it ...

Last week, Mary Anne Winniford wrote about IT process automation as a mixture of sub-markets that, as a group, are helping to move some IT organizations towards superior levels of operational ...

Automation can be a powerful tool, but it’s essential to proceed with care. Without the proper research and groundwork, existing inefficiencies may be replicated or even amplified, and a “set it and ...

During the pandemic, there was a significant uptick in the number of low-code, no-code, and process automation platforms and other business platforms that have these capabilities as features. A recent ...

A recent multidisciplinary study published by MIT showed that highly skilled employees who were trained in generative AI could boost productivity by as much as 40% using that technology. The ...

What is AI automation, and how can your business use it? Automation used to be the best way to make software do the work and free up time for more important things. And while AI has since come on the ...

Federal agencies are undertaking the “largest wholesale modernization in government history.” At the same time, says a former government IT leader in a new report, agency leaders are coming to terms ...

Contact center automation is transforming how businesses manage customer interactions by optimizing repetitive tasks, improving agent efficiency and enhancing customer experiences. From intelligent ...

AutomationEdge, the leading Enterprise-grade RPA and IT Process Automation Solution provider, has launched the industry's first truly free Enterprise-grade IT and Business Process Automation ...