CompTIA and EARN Maryland put together a new course that preps for three skills in demand: remote tech support, cloud computing and cybersecurity. Maryland's flag. A free IT training program is aiming ...

Someone, somewhere got the first call on those outages -- the front line IT technical support staff. And the expanding role of cloud and the online services ecosystems that more of us depend on only ...

One of the keys to customer satisfaction and retention in enterprises is the level of technical support available to the customers. With this in mind, businesses always look for measures to provide a ...

More than 8,000 people have completed the eight-month Google IT support certificate program since it launched in early 2018. The certificate, Google’s first substantial foray into postsecondary ...