At Atlassian Team ’25 Europe, Glovo’s IT leader shares how scaling corporate support systems required productive friction - ...

Atlassian launched Jira Ops, an incident response hub for software and information technology teams. Separately, Atlassian said it acquired OpsGenie, a company that focuses on incident reporting. Jira ...

Information technology service management (ITSM) gives IT teams a structured system to improve IT services delivery, efficiency, and quality. The term “service” here can mean anything from managed IT ...

In the April 2017 issue, I wrote about how to use ticketing systems as a sysadmin to organize your tasks better. In that article, I made a brief reference to the fact that I've integrated some of my ...

Quasi Boardroom / Server Room / Windows Technical Mojo, so I'm prepared for this to get shuffled like a hot potato. What are people who are satisfied with their choice currently using for a ticketing ...