Callbacks are a powerful way to reduce wait times and improve satisfaction. They allow customers to choose when they want to be contacted, eliminate the frustration of long hold times, and help ...

Tristan Jurkovich began his career as a journalist in 2011. His childhood love of video games and writing fuel his passion for archiving this great medium’s history. He dabbles in every genre, but ...

Once while we were waiting in line to give money to a bank teller, my mother told me that businesses that make you stand in line insult their customers. Being on hold, or simply being in a queue, is a ...

You may remember the Energizer Bunny ads of the ‘90s, where a pink, drumming rabbit — always outlasting its peers thanks to the superior power of its brand of battery — would often barge into ...

As the animated show comes to an end, we look back at the best 'Trek' gags from the final frontier. When you purchase through links on our site, we may earn an affiliate commission. Here’s how it ...

When Customers Adore Queue Callbacks (+3 Times They Don’t) Your email has been sent Your customers and agents will thank you for adding queue callback. Here’s why these virtual holds are a win-win for ...

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