The library engages in a daily dialogue with its customers to improve customer satisfaction, but the cornerstone of customer understanding is the data we collect from various sources on what customers ...

GOOGLE is building the largest store of knowledge in human history – and it’s doing so without any human help. Instead, Knowledge Vault autonomously gathers and merges information from across the web ...

In the world of library tech, the term knowledge base (KB) has developed a specialized meaning relating to the management and discovery of e-content. I’m an advocate for defining the KB as broadly as ...

Personal knowledge-based software can store information permanently and make it accessible at any time you need. You can easily search, browse, and access documents, images, and other files from one ...

AI agent fervor has permeated the software development world. But, we’re no longer talking about a singular, all-knowing AI. Rather, emerging agentic workflows rely on multiple specialized agents ...

Integrating AI isn’t enough—businesses must structure, train and continuously refine their knowledge bases to ensure accuracy, usability and painless CX. As customer expectations rise, businesses are ...