Call center software tools have become essential to almost every large-scale business. The software plays a critical role in simplifying customer relationships and improving an overall customer ...

Call recording is a feature that almost everybody wants on their phones, but for some reason, Android manufacturers haven’t adopted this feature yet. Thankfully, Android device owners can also try out ...

Understand the local laws before recording calls to avoid potential legal penalties including civil or criminal litigation. iOS 18 now allows for native call recording with transcripts of ...

A viral app called Neon, which offers to record your phone calls and pay you for the audio so it can sell that data to AI companies, has rapidly risen to the ranks of the top-five free iPhone apps ...

AI recorders have become increasingly popular over the past few years. They came about at the same time as devices like the Humane AI Pin — and as such were somewhat ignored. But these devices make ...

David Hoppe, founder and managing partner of Gamma Law, which advises clients on technological issues, told CNET that because some states have consent rules on recording phone calls, anyone who uses ...

Zach began writing for CNET in November, 2021 after writing for a broadcast news station in his hometown, Cincinnati, for five years. You can usually find him reading and drinking coffee or watching a ...

What is legal and what isn’t when it comes to this? Is it legal to record a phone call without telling the other person? [Yahoo] Picture this: You’re on the phone with someone; maybe a business ...

Struggling to choose the best call center software for your business? Compare top options to find the solution that fits both your team and budget. There are dozens of call center solutions available ...