Through 2007, ill-defined IT deliverables, misaligned business expectations, and unknown performance levels, combined with economic pressures, will force more than 30% of IT organizations (ITOs) to ...

In her position as a traffic manager for an advertising agency in Wilmington, Delaware, Suzanne Fields’ duties include working on procedures to make sure everything flows smoothly. Looking to ...

How do you implement the Six Sigma methodology? Consider the 5W1H approach when implementing it for your organization. 5W1H ...

Deploying a process-improvement strategy can help your IT department be more productive and reduce errors. We talked to Six Sigma (and other) experts about why the move makes good business sense.

IRVINE, Calif.--(BUSINESS WIRE)--Aug. 3, 2006--In response to industry demand for skilled, results-driven professionals who have the background and skill base needed to initiate and sustain ...

Law firms can use Lean Six Sigma to become trusted business partners to clients, say Catherine Alman MacDonagh and Thomas L. Sager Client satisfaction studies demonstrate that it is critically ...

In the early 2000s, Motorola struggled with product defects and a decline in customer satisfaction. To improve its business processes and regain its competitive edge, Motorola turned to Six Sigma.

“We’re doing Lean + Six Sigma!” The look in his eyes was confident, with a hint of smugness. I knew what I was supposed to say… “Well, then, you’re at the leading edge, doing all you possibly could be ...