Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with content, and download exclusive resources. Traditional caching fails to stop "thundering ...

While often used interchangeably, these two approaches — service design and experience design — possess distinct focuses and methodologies in CX. In the realm of user-centered design, two prominent ...

What Is IT Service Mapping? IT service mapping is a process involved in defining, visualizing, and cataloging the relationships and dependencies between IT services, applications, systems, and ...

Some of the tools you use in building applications also apply as you build out your services. The Single Responsibility Principle (SRP), for example, makes as much sense at the service level as it ...