SAN FRANCISCO--(BUSINESS WIRE)--New Relic (NYSE: NEWR), the observability company, announced the general availability of a first-of-its-kind service level management experience to empower developers, ...

Floyd Strimling, VP of Community, Technical Evangelist at Zenoss, stopped by to discuss Zenoss 4.2 and what his company is doing to address the growing need to manage "services" rather than systems.

Newton’s Third Law of Motion states, “For every action, there is an equal and opposite reaction.” That law holds true even when applied to the deceptive and fraudulent actions of some major players in ...

Change management is among the most complex and challenging processes Global 2000 organizations face. Indeed, many IT service quality problems can be linked directly to poor change-management ...

SAN FRANCISCO--(BUSINESS WIRE)--HDI, the leading organization dedicated to elevating service and support across the enterprise, today unveils “The State of Service Management in 2024” report. The ...

The Jobs Platform is expected to be open in 2026. Separately, the CEO of applications expects 10 million people to complete AI-related certifications by 2023. Dyson unveils a new AI robot vacuum, ...

Earlier this year, I wrote a column about service-level management in the enterprise and asked for your help in understanding changes between the years 2003 and 2004. We conducted a survey that asked ...

Service-level management in the past took a “speeds and feeds” approach – service-level agreements contained specific service-level objectives centered around metrics such as performance and ...

At Hudson’s Bay Company in Ontario, storage provisioning is often a time-consuming series of handoffs between users and technical support. That’s why Laurence Whittaker, supervisor for Enterprise ...

New Relic’s service level management experience helps developers, operators and executives monitor uptime and reliability of all their software systems with one-click SLO and SLI setup, powerful ...