Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

Alok Kulkarni is Co-Founder and CEO of Cyara, a customer experience (CX) leader trusted by leading brands around the world. Imagine you're relaxing on the couch on a Friday night, engrossed in a movie ...

On Wednesday, the Palo Alto, Calif., company announced a new VMware Service Provider Program and license model that lets hosting companies, telecommunications firms, outsourcers and MSPs buy virtual ...