Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

The growth of machine customers is projected to be more significant to enterprises than the arrival of digital commerce. In the next few years, customer service and support leaders must prepare for ...

THE sneaky reason why McDonald’s makes you order from a self-service machine has been revealed – and it’s not to save time.

Alok Kulkarni is Co-Founder and CEO of Cyara, a customer experience (CX) leader trusted by leading brands around the world. Imagine you're relaxing on the couch on a Friday night, engrossed in a movie ...

Over the years, I’ve written and presented extensively on change—and I’m not talking about nickels, dimes and quarters. Innovation is the foundation of business change, which is a primary driver of ...

Chinese coffee startup Luckin is planning on a new project focused on self-service coffee machines, which is expected to be a central part of the company’s expansion strategy, Chinese media reported.

Why is Christian Science in our name? Our name is about honesty. The Monitor is owned by The First Church of Christ, Scientist, and we’ve always been transparent about that. The church publishes the ...