Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

THE sneaky reason why McDonald’s makes you order from a self-service machine has been revealed – and it’s not to save time.

The growth of machine customers is projected to be more significant to enterprises than the arrival of digital commerce. In the next few years, customer service and support leaders must prepare for ...

More than 107,000 Americans died from drug overdose in 2021, highlighting the need for evidence-based interventions. New research from the University of Cincinnati, in partnership with local nonprofit ...

Salesforce has been adding artificial intelligence to all parts of its platform for several years now. It calls the underlying artificial intelligence layer on the Salesforce platform Einstein. Today ...

Alok Kulkarni is Co-Founder and CEO of Cyara, a customer experience (CX) leader trusted by leading brands around the world. Imagine you're relaxing on the couch on a Friday night, engrossed in a movie ...

John Mazurkiewic, Baldor Electric Co., Ft. Smith, Ark. Andy O’Connell, V.P. Operation/Engineering, Rockford Ball Screw Co., Rockford, Ill. Jim Mahan, Director of ...