The service-profit chain model tries to link all the components required to make an organization successful. According to this model, a company that performs well in one aspect and poorly in another ...

Iyengar, Raghuram, Asim Ansari, and Sunil Gupta. "A Model of Consumer Learning for Service Quality and Usage." Journal of Marketing Research (JMR) 44, no. 4 (November 2007): 529–544.

Rapid advances in technology are promising to transform the service sector in much the same way as the industrial revolution in the 18th century reshaped manufacturing. As technologies become smarter, ...

Literature suggests that the “proper” Service Line model consists of all operational and other entities reporting up into a Service Line Director or Vice President. So, for example, in the ...

Thijs Schrijver on building an integrated service group anchored in consistency, culture and long term credibility By Sana Eqbal ...

You have /3 articles left. Sign up for a free account or log in. Administrators at the University of Pittsburgh decided a year and a half ago to incorporate an online ...