A service management portal helps organizations structure and enhance the service experience. It provides customers a consistent way to request services from dedicated service catalogs and knowledge ...

I recently had a chance to sit down with Matt Schvimmer of ServiceNow to talk about the news of their HR Service Automation application. The conversation was about how their Service Automation ...

From its early roots in IT service management, ServiceNow is spreading out to streamline the way people request help and action across the enterprise ServiceNow has quietly risen to become one of the ...