HAMPTON ROADS, Va. - Ice makers not working, food spoiling and people desperate to get help about their refrigerators that they call problematic. A News 3 investigation looked into complaints about ...

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NBC4 Responds got results for more consumers with broken Samsung ice makers. In February, NBC4 Responds helped Linda Kumbar get a refund for her $2,400 Samsung refrigerator. The ice maker continued to ...

Note to readers: This story has been updated to include an additional statement from Samsung. Food rotting quickly. Vital medications ruined. Families diagnosed with food poisoning. These are just a ...