Four hours into the job, Maynard positions Qualtrics as the 'system of decision' reasoning across AI agents to prevent user frustration - with healthcare as the proving ground.

Editor's Note: This article has been updated on August 28, 2023 to include new data and information. In the digital age, the way a product or service feels to users can make or break its success. At ...

Pet peeves: we’ve all got them. We don’t think about them all the time, but they lurk in the background, waiting to jump into our consciousness when real-life examples rear their ugly heads. Mine are: ...

Digital interactions now shape how people see, trust and connect with businesses. With consumers spending more than six hours a day online, their digital experiences carry as much weight as their ...

The title of this article may seem bold and provocative. While I might aim to capture attention, let me clarify: I do not believe that generative AI (GenAI) will replace everything. More to the point, ...

If you’ve ever taken an Uber, you know that the startup identified practically every consumer pain point involved with hailing a taxi – not being able to find one, standing in a long taxi line, rude ...

The traditional approach to SEO KPIs often falls short of capturing the dynamic nature of user interactions and search patterns. This article proposes a paradigm shift: integrating dynamic, ...

World of Warcraft has released its most recent expansion Warlords of Draenor, making yet another milestone of this game’s ten year tenure on the market. In that time, Blizzard Entertainment (a ...

Some users may be ready to buy while others need more information or prefer to browse and compare sites. Dynamic content allows you to reach all those people in real-time. But what is it, and where ...