When something goes wrong with your bank account or delivery, your first instinct might be to type the company name into Google and call the first customer service number you see. But that simple ...

As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty Amazon is one of the world's largest retailers, which means it has perfected the process of quickly ...

MIAMI--(BUSINESS WIRE)--Fibernow, a leading fiber broadband provider backed by DigitalBridge Group (NYSE: DBRG), has implemented a series of strategic enhancements to its customer service operations, ...

Verizon’s integration of Google’s Gemini AI into its customer service chatbot has been met with heavy criticism from both customers and employees. Complaints range from poor issue handling and endless ...

Of all the startups that have come and gone, the personal finance company Klarna might be one of the best bellwethers for the finance industry overall. That’s not an exaggeration — after rolling out ...

TUNBRIDGE, Vt. (AP) — An electrical engineer by trade, Patrick Schlott has spent countless hours tinkering with new and old technology. But it wasn’t until he found himself living in rural Vermont ...

Artificial intelligence-powered customer service automation startup Ushur Inc. today announced the launch of its next-generation AI agent product purpose-built for highly regulated industries. Named ...

AI-powered customer service chatbots could be the always-on agents your team needs—fast, scalable, and smarter with every interaction. Customer expectations have shifted sharply toward instant, always ...

NEENAH, Wis. (WFRV) – The Neenah Police Department updated its original release, stating that the phone lines were back in service as of early Friday morning. No additional details are available.

VTech Hospitality, a leading provider of innovative communication solutions for the hospitality industry, is excited to announce that its guest room telephone offering sets have successfully achieved ...

VTech Hospitality, a leading provider of innovative communication solutions for the hospitality industry, is excited to announce that its guest room telephone offering sets have successfully achieved ...

Artificial intelligence (AI) is no longer just a buzzword; it’s a game-changer in customer service. Businesses are leveraging AI to transform contact centers from reactive support hubs into proactive, ...